Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and SaaS Web Pros ("Company," "we," "us," or "our") concerning your access to and use of our website saaswebpros.com and our services.

BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE OUR SERVICES.

2. Services Provided

SaaS Web Pros provides the following services:

• Custom web design and development
• SaaS application development and integration
• E-commerce solutions
• Mobile application development
• API development and integration
• Website maintenance and support
• Consulting and technical advisory services
• AI-powered phone receptionist and customer service automation
• Business phone services including call routing, voicemail, and transcription
• SMS messaging services for customer communication and marketing

Specific services, deliverables, timelines, and pricing will be detailed in separate project agreements or statements of work ("SOW").

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information necessary for project completion
• Respond to requests for information and feedback in a timely manner
• Provide necessary access to systems, accounts, and resources as required
• Review and approve deliverables within agreed-upon timeframes
• Make timely payments according to the agreed payment schedule
• Ensure you have the right to use all content, materials, and assets provided to us
• Comply with all applicable laws and regulations

4. Payment Terms

4.1 Pricing

Pricing for services will be outlined in project proposals or SOWs. All prices are in U.S. Dollars (USD) unless otherwise specified.

4.2 Payment Schedule

Payment schedules will be defined in the project agreement. Standard payment terms include:

• Deposit: Typically 50% upfront before project commencement
• Milestone Payments: As defined in the project agreement
• Final Payment: Upon project completion and delivery

4.3 Late Payments

Invoices are due within 15 days of issuance unless otherwise agreed. Late payments may incur a fee of 1.5% per month (or the maximum allowed by law) and may result in suspension of services until payment is received.

4.4 Refunds

Deposits and payments for completed work are non-refundable. Refunds for incomplete work will be handled on a case-by-case basis as outlined in the project agreement.

5. Intellectual Property Rights

5.1 Client-Provided Materials

You retain all rights to content, materials, logos, trademarks, and assets provided by you. You grant us a non-exclusive license to use these materials solely for the purpose of providing services to you.

5.2 Deliverables

Upon full payment, you will receive ownership rights to the custom work product created specifically for you, excluding:

• Pre-existing materials, templates, or frameworks
• Third-party software, plugins, or components
• Our proprietary tools, methodologies, and processes
• Any materials created for demonstration or portfolio purposes

5.3 Portfolio Rights

We reserve the right to display completed work in our portfolio, marketing materials, and case studies unless you request otherwise in writing.

6. Warranties and Disclaimers

6.1 Warranty Period

We warrant that services will be performed in a professional and workmanlike manner. For custom development work, we provide a 30-day warranty from project completion for bug fixes and corrections related to the original specifications.

6.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• Our services will meet all of your requirements
• Our services will be uninterrupted, timely, secure, or error-free
• Results obtained from use of our services will be accurate or reliable
• Third-party integrations will function without interruption

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SAAS WEB PROS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of or inability to access or use our services
• Any conduct or content of any third party on our services
• Unauthorized access, use, or alteration of your content
• Any other matter relating to our services

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR $1,000 USD, WHICHEVER IS GREATER.

8. Indemnification

You agree to indemnify, defend, and hold harmless SaaS Web Pros, its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your violation of any rights of a third party
• Your violation of any applicable laws or regulations
• Content or materials you provide to us
• Your use of our deliverables

9. Term and Termination

9.1 Term

These Terms remain in effect for the duration of our business relationship or until terminated as provided herein.

9.2 Termination by Either Party

Either party may terminate a project or services with 30 days' written notice. Upon termination:

• Client remains responsible for payment for all work completed to date
• We will deliver all completed work and materials
• Both parties will return or destroy confidential information

9.3 Termination for Cause

Either party may terminate immediately for material breach, including but not limited to non-payment or failure to perform obligations. Immediate termination is also permitted for illegal activities, fraud, or gross negligence.

10. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of the business relationship. Confidential information includes, but is not limited to:

• Business strategies, plans, and operations
• Technical data and specifications
• Financial information
• Customer or user data
• Source code and proprietary methods

This obligation survives termination of the agreement and continues for 3 years thereafter, or indefinitely for trade secrets.

11. Dispute Resolution

11.1 Negotiation

In the event of any dispute, both parties agree to first attempt to resolve the matter through good faith negotiation.

11.2 Mediation

If negotiation fails, parties agree to participate in mediation before pursuing legal action.

11.3 Arbitration

Any disputes not resolved through negotiation or mediation shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Tampa, Florida.

11.4 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION OR REPRESENTATIVE PROCEEDING.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Tampa, Florida.

13. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

14. Third-Party Services

Our services may integrate with or rely on third-party services, software, or platforms. We are not responsible for:

• The availability, functionality, or performance of third-party services
• Third-party terms of service or privacy policies
• Fees charged by third-party providers
• Changes or discontinuation of third-party services

You are responsible for maintaining your own accounts and licenses with third-party providers.

14A. AI Phone Receptionist Services

14A.1 Service Description

Our AI phone receptionist ("Valerie") is an automated system that answers incoming calls, provides information, schedules appointments, and transfers calls to human representatives when necessary.

14A.2 Call Recording and Consent

By calling our business phone number at (813) 667-6067, you acknowledge and consent to:

• Recording of all phone conversations
• Transcription of your voice communications
• Processing of your voice data by AI systems
• Storage of conversation records and transcripts

Our AI receptionist announces at the beginning of each call that the conversation may be recorded. If you do not consent to recording, you may request to leave a voicemail or end the call.

14A.3 AI Limitations and Disclaimers

While we strive to provide accurate information through our AI receptionist, you acknowledge that:

• AI systems may occasionally misunderstand or incorrectly transcribe speech
• Information provided by the AI should be confirmed with human representatives for critical decisions
• The AI may not be able to handle all complex or unusual requests
• Technical issues may affect AI availability or performance

You may request transfer to a human representative at any time during your call.

14A.4 Voicemail Services

If you leave a voicemail:

• Your message will be recorded and transcribed
• Audio recordings are retained for 30 days, then automatically deleted
• Transcripts may be retained longer for business records
• You will receive a response during normal business hours

14A.5 SMS/Text Messaging Terms

If you provide your mobile phone number or send us text messages, you agree to:

• Receive SMS messages from us regarding your inquiries, appointments, and service updates
• Standard carrier message and data rates may apply
• Reply "STOP" to any message to opt out of SMS communications
• Reply "HELP" for customer support

We will not send marketing SMS messages without your explicit consent. Service-related messages (appointment reminders, status updates) may still be sent even if you opt out of marketing messages.

14A.6 Call Quality and Connectivity

Call quality depends on your phone service provider and network connectivity. We are not responsible for:

• Poor call quality due to network issues
• Dropped or failed calls
• Delays in message delivery
• Carrier-related service interruptions

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our services after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our services.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

17. Entire Agreement

These Terms, together with any project agreements, SOWs, and our Privacy Policy, constitute the entire agreement between you and SaaS Web Pros regarding our services and supersede all prior agreements and understandings, whether written or oral.

18. Assignment

You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. We may assign these Terms or any rights hereunder without restriction.

19. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

20. Contact Information

If you have any questions about these Terms of Service, please contact us:

We will respond to your inquiry within 5-7 business days. For urgent matters, please call our phone number to speak with our AI receptionist or request transfer to a human representative.